KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q155768: IIS Services Will Not Start

Article: Q155768
Product(s): Windows for Workgroups and Windows NT Networking Issues
Version(s): winnt:1.0,3.51
Operating System(s): 
Keyword(s): 
Last Modified: 13-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Internet Information Server 1.0 
- the operating system: Microsoft Windows NT 3.51 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you try to start any of the Internet Information Server (IIS) services,
such as the World Wide Web, Gopher, or FTP Server services in the Internet
Service Manager, the service does not start nor does it give a message
indicating a problem.

If you double-click on the computer name in the Internet Service Manager, the
following message appears:

  Unable to connect to target machine.

Trying to start any of the IIS services with the Services tool in Control Panel,
results in the following error message:

  Could not start the (FTP, Gopher, or World Wide Web) Publishing Service
  service on \\computername

  Error 1075: The dependency service does not exist or has been marked for
  deletion.

No messages are logged in the event log.

CAUSE
=====

The Remote Procedure Call (RPC) Service is not installed. All of the IIS
services depend on the RPC Service.

Additionally, if the TCP/IP protocol is not installed, the same symptoms result.

RESOLUTION
==========

1. In Control Panel, double-click the Network icon.

2. Select Add Software and then install "RPC Configuration."

3. If TCP/IP is not installed, install it using the Network tool in Control
  Panel, as described above.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbiisSearch kbOSWinSearch kbOSWinNT351 kbiis100 kbOSWinNTSearch
Version           : winnt:1.0,3.51

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.