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Q155647: MSN Error Message: Wrong Information Specified

Article: Q155647
Product(s): The Microsoft Network
Version(s): WINDOWS:1.3,2.0
Operating System(s): 
Keyword(s): kbenv kberrmsg kbtlc kbmsnkbfaq
Last Modified: 08-OCT-1999

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The information in this article applies to:

- The Microsoft Network versions 1.3, 2.0 
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SYMPTOMS
========

When you attempt to connect to MSN, The Microsoft Network, you may receive the
following error message:

  Wrong information specified.

CAUSE
=====

The MSN Dial-Up Networking connection may be damaged.

RESOLUTION
==========

Delete all the MSN connections, and then manually configure the MSN connection
settings. To do so, follow these steps:

1. Double-click My Computer.

2. Double-click Dial-Up Networking.

3. Right-click an MSN connection, and then click Delete. Repeat this step until
  all other MSN connections are deleted.

4. Close the Dial-Up Networking window.

5. Right-click the MSN icon on the desktop, and then click Connection Settings.

6. Click "MSN is my dial-up Internet access provider."

7. Click Access Numbers.

8. Click the appropriate primary and backup access numbers for your region.

9. Click OK until you return to Windows.

If you continue to receive the error message after following these steps, check
the properties for the connections and verify that the correct modem is
specified in the connections.

Additional query words: msn incorrect password manager

======================================================================
Keywords          : kbenv kberrmsg kbtlc kbmsn kbfaq
Technology        : kbMSNSearch kbMSN200 kbMSN130
Version           : WINDOWS:1.3,2.0
Issue type        : kbprb

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