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Q155587: No Administrative Tools or Common Folders Available

Article: Q155587
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kbnetwork
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

When Microsoft Windows NT 4.0 installation finishes and it is started for the
first time, an error message may appear mentioning that a service or device
driver failed to start and instructing the user to check Event Viewer for more
details.

Additional symptoms may include the following:

- All Common group folders, including Administrative Tools, are unavailable, so
  it is not possible to check Event Viewer or run any of the administrative
  tools such as User Manager for Domain, Server Manager, User Profile Editor,
  Performance Monitor, Backup, or Disk Administrator.

- No output or error message is displayed when trying to obtain the network
  configuration dialog box by right-clicking the Network Neighborhood icon.

- No Network icon appears in Control Panel.

- No output is produced when you run Control Network from command line.

CAUSE
=====

These symptoms may appear if the Ole32.dll file in the %WinDir%\System32 folder
is missing or corrupt.

RESOLUTION
==========

Restore a fresh copy of the Ole32.dll file from the Windows NT installation CD
to the %WinDir%\System32 folder, restart the system, and check your network
configuration settings.

Additional query words: prodnt

======================================================================
Keywords          : kbnetwork 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0

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