Q155522: XADM: SP2 or SP3 Server Upgrade Fails with 281 and 1171 Errors

Article: Q155522
Product(s): Microsoft Exchange
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 02-APR-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 4.0 
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SYMPTOMS
========

When you attempt upgrade Microsoft Exchange Server version 4.0 with Microsoft
Exchange Service Pack 2 (SP2) or 3 (SP3), the following errors might be
displayed:

  Error 281 Could not create object X509-Cert because the directory service
  reported the following error: An internal processing error has occurred:
  directory information tree error. Try restarting the application or the
  Microsoft Exchange Server computer, or both.

  Error 1171 Exception e0010004 has occurred with parameters -1603 and 0
  (Internal ID 20602db). Please contact Microsoft Product Support Services for
  assistance.

CAUSE
=====

These errors will be reported when Event Logging on Directory Access is set to
level 4 or above, this is Maximum logging.


WORKAROUND
==========

To workaround these errors, turn event logging down and restart the upgrade. You
can turn down the event logging by following these steps:

1. Start the Microsoft Exchange Administrator program.

2. Select the Microsoft Exchange Server that you are attempting to upgrade in
  the left-hand pane by clicking the correct Site, Servers, and then the Server
  name.

3. Double-click the Directory Service in the right-hand pane.

4. Click the Diagnostics Logging Tab.

5. Click Directory Access.

6. Set the Logging Level to Medium or below.

7. Click OK.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0. This problem was corrected in the latest Microsoft Exchange Service
Pack. For information on obtaining the Service Pack, query on the following word
in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

Additional query words: SP2 SP3

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Keywords          :  
Technology        : kbExchangeSearch kbExchange400 kbZNotKeyword2
Version           : winnt:4.0

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