KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q155365: Cannot Uninstall Microsoft Internet Products in OSR2

Article: Q155365
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:95
Operating System(s): 
Keyword(s): osr2 win95 msiew95
Last Modified: 13-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows 95 
- Microsoft Windows 95 OEM Service Release, version 2.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you try to uninstall Microsoft Internet Explorer or Microsoft Internet Mail
and News, you find that they are not listed in the Add/ Remove Programs tool in
Control Panel.

CAUSE
=====

These programs are preinstalled with Windows 95 OEM Service Release 2 (OSR2) and
do not register themselves in the uninstall list.

RESOLUTION
==========

To work around this problem, install these programs from the OSR2 CD-ROM, or
from the Web.

CD-ROM location:

  Program                  CD-ROM location
  ----------------------------------------------------
  Internet Explorer        Other\ie30\Msie30.exe
  Internet Mail and News   Other\Mailnews\Mailnews.exe

Web location:

  http://www.microsoft.com/ie/download/

Installing these programs causes them to be registered in the uninstall list.
After you install them, you can uninstall them using the Add/Remove Programs
tool.

======================================================================
Keywords          : osr2 win95 msiew95 
Technology        : kbWin95search kbOPKSearch kbWin95
Version           : WINDOWS:95

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.