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Q154752: SMS: Client Does Not Deinstall for All Users

Article: Q154752
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.0,1.1,1.2
Operating System(s): 
Keyword(s): kbnetwork kbsetup smssetup smsgeneral kbArtTypeINF
Last Modified: 27-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server versions 1.0, 1.1, 1.2 
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SYMPTOMS
========

On a Windows NT or Windows 95 client that is used by multiple users (multiple
logons and profiles), when Systems Management Server is deinstalled using
Deinstal.bat, CLI_NT /R, or CLI_DOS /R, the Systems Management Server files are
removed, but Systems Management Server references in the registry are left for
all users other than the one that ran the deinstall.

This causes the following two problems for the user profiles that did not run the
deinstallation program:

- The Systems Management Server Client Program Group is not removed. When users
  click on one of the icons, they will receive an error message saying that the
  file specified could not be found.

- The Smsrun16/32 file is left in the load key in the registry causing the
  following error message on startup:

  Cannot find file Smsrun32.exe/Smsrun16.exe specified in the Win.ini (or one
  of its components); check to ensure the path and filename are correct and
  that all required libraries are available.

CAUSE
=====

Systems Management Server does not currently support multiple users on one
computer.

WORKAROUND
==========

Each user needs to run the deinstallation program individually.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
versions 1.0, 1.1, and 1.2. We are researching this problem and will post new
information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodsms

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Keywords          : kbnetwork kbsetup smssetup smsgeneral kbArtTypeINF 
Technology        : kbSMSSearch kbSMS100 kbSMS110 kbSMS120
Version           : winnt:1.0,1.1,1.2

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