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Q154668: Computer Hangs Sending Large Print Jobs to WFW 3.11 Server

Article: Q154668
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95
Operating System(s): 
Keyword(s): msnets win95
Last Modified: 17-DEC-2000

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

You may receive the following error message on a Windows for Workgroups 3.11
shared Windows Printing System print server:

  Printers Folder
  There was an error writing to LPTx: for the printer (x):
  The network printer is no longer available. Contact your system administrator,
  or try using a different printer.

CAUSE
=====

This error can occur on the printer server when you send large print jobs from a
Windows 95-based computer to a Windows for Workgroups 3.11 shared Windows
Printing System printer. When this does occur, the Windows 95- based that sent
the print job may stop responding (hang).

RESOLUTION
==========

On the Windows for Workgroups-based print server, increase the value for the
NetHeapSize setting in the [386Enh] section of the System.ini file.

STATUS
======

Microsoft is researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

MORE INFORMATION
================

The default value for the NetHeapSize setting is 20. This value can be increased
in 4K increments.

Additional query words: wfw311

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Keywords          : msnets win95 
Technology        : kbWin95search kbZNotKeyword3
Version           : 95

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