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Q154587: XCLN: Multiple Move Rules Duplicate Messages in a PST File

Article: Q154587
Product(s): Microsoft Exchange
Version(s): WINDOWS:4.0
Operating System(s): 
Keyword(s): kbusage
Last Modified: 04-APR-1999

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The information in this article applies to:

- Microsoft Exchange Windows 95/98 client, version 4.0 
- Microsoft Exchange Windows 3.x client, version 4.0 
- Microsoft Exchange Windows NT client, version 4.0 
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SYMPTOMS
========

If the delivery location is set to a personal folder(PST)inbox and a single
message matches the criteria for two or more different rules that move the mail
to the same PST folder; the MOVETO action will create a duplicate of the message
in the PST folder being moved to.

WORKAROUND
==========

Set the delivery location to the server store inbox. Only one copy of a message
will be moved regardless of how many rules point it to the same folder.

MORE INFORMATION
================

Inconsistent results are achieved depending on the location of the MOVETO folder
and the default delivery location of inbound mail. If the MOVETO action is for a
server store folder, one copy of the message will be moved. If the MOVETO action
is to a local PST store folder, two copies of the message will be moved. This
only happens when initial delivery is set to a PST inbox. If the delivery
location is set to the server store inbox, only one copy of a message will be
moved regardless of how many rules point it to the same folder.

STATUS
======

Microsoft has confirmed this to be a problem in version 4.0 of Microsoft
Exchange. We are researching this problem and will post new information here in
the Microsoft Knowledge Base as it becomes available.


Additional query words: Inbox Assistant

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Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange400 kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 kbExchange400NT kbExchange400Win95
Version           : WINDOWS:4.0

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