KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q154298: XFOR: Mail Going to IMC or MSMail Stays in Outbox

Article: Q154298
Product(s): Microsoft Exchange
Version(s): 4.0,5.0,5.5
Operating System(s): 
Keyword(s): kbusage exc4 exc5 exc55
Last Modified: 23-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to send mail to an Internet address, the message stays in the
Outbox. Mail sent to a MSMail 3.2 postoffice through the MSMail Connector also
stays in the Outbox.

CAUSE
=====

This occurs when the Microsoft Exchange Service Account does not have the
correct permissions on the Configuration object. The Microsoft Exchange Service
Account requires Service Account Admin permissions.

RESOLUTION
==========

To correct the permission problems:

1. Select the Configuration Container in the Microsoft Exchange Administrator
  program.

2. Click the File menu, and then click Properties. Click the Permissions tab and
  give the Microsoft Exchange Service Account the service account
  administration role.

3. Stop and restart both the Microsoft Exchange Message Transfer Agent (MTA) and
  Microsoft Exchange Internet Mail Connector (IMC) for the change to take
  effect.

NOTE: This can also occur if the account used for any of the related Microsoft
Exchange services has been changed. To verify that the appropriate account has
been specified, check the startup of each Microsoft Exchange service in the
Services control panel.



MORE INFORMATION
================

The same problem occurs when sending mail to an MS Mail postoffice. The
Application Log in Event Viewer will log the following 2 warnings:

  Event ID: 9297
  Source: MSExchangeMTA
  The user... Private MDB has caused a security violation...

  Event ID: 3161
  Source: MSExchangeMTA
  An internal MTA error occurred. The logon violated security.

Additional query words:

======================================================================
Keywords          : kbusage exc4 exc5 exc55 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version           : :4.0,5.0,5.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.