Q154104: Restoring a Deleted Microsoft Exchange Information Service

Article: Q154104
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95
Operating System(s): 
Keyword(s): win95
Last Modified: 17-DEC-2000

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

When you try to add an information service to a new or existing profile in
Microsoft Exchange, the service may not be available. However, the service may
be available in other profiles.

CAUSE
=====

This behavior can occur if the service has been removed from the Add Service To
Profile window.

RESOLUTION
==========

To resolve this issue, use either of the following methods.

Reinstall Microsoft Exchange
----------------------------

Use the following steps to remove and reinstall Microsoft Exchange:

1. In Control Panel, double-click Add/Remove Programs.

2. Click the Windows Setup tab.

3. Click the Microsoft Exchange check box to clear it.

4. Click the check box for the service (for example, the Microsoft Fax check
  box) to clear it.

5. Click OK. When you are prompted to restart your computer, do so.

6. Reinstall Microsoft Exchange by repeating steps 1-4. In step 4, select the
  check boxes you cleared.

Extract New Copy of Mapisvc.inf File
------------------------------------

Use the following steps to extract a new copy of the Mapisvc.inf file from your
original Windows 95 disks or CD-ROM:

1. Click the Start button, point to Find, and then click Files Or Folders.

2. In the Named box, type "mapisvc.inf" (without the quotation marks), and then
  click Find Now.

3. Use the right mouse button to click the Mapisvc.inf file once it is located,
  and then click Rename on the menu that appears. Rename the file to
  Mapisvc.old, and then close the Find window.

4. Start an MS-DOS prompt.

5. If you are using a Windows 95 CD-ROM, type the following line at the command
  prompt to extract the Mapisvc.inf file

  " extract /l c:\windows\system <drive>:\win95\win95_07.cab mapisvc.inf
  " (without the quotation marks)

  where <drive> is the drive letter of the CD-ROM drive.

  If you are using Windows 95 disks, insert disk 7 in the disk drive and then
  type the following line at the command prompt to extract the Mapisvc.inf
  file

  " extract /l c:\windows\system <drive>:\win95\win95_07.cab mapisvc.inf
  " (without the quotation marks)

  where <drive> is the drive letter of the floppy disk drive.

MORE INFORMATION
================

If you click Add when you are viewing the properties for a profile, the Add
Service To Profile window appears. The list of services in this window is read
from the Mapisvc.inf file. If you click a service in this window and then click
Remove, the service is no longer available to add to profiles (but is not
removed from profiles in which it is already installed).

Additional query words: missing

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Keywords          : win95 
Technology        : kbWin95search kbZNotKeyword3
Version           : 95

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