Q153806: MSN Accounts and Billing Questions & Answers
Article: Q153806
Product(s): The Microsoft Network
Version(s): WINDOWS:1.3,2.0,2.5,2.51,2.52,2.6,5.0
Operating System(s):
Keyword(s): kbref kbmsnkbfaq
Last Modified: 23-MAR-2000
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The information in this article applies to:
- The Microsoft Network versions 1.3, 2.0, 2.5, 2.51, 2.52, 2.6, 5.0
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SUMMARY
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This article contains Accounts and Billing Questions & Answers
MORE INFORMATION
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How can I cancel my account?
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If you would like to cancel or discuss your MSN Internet Access account, please
call 1-800-221-7779 (U.S. only) to speak to an MSN representative.
When you call, please have the following information ready:
- Your MSN Member ID
- Your name and mailing address
- The last 6 digits of the credit card associated with your MSN account (for
verification purposes)
Before you proceed, there are a few important issues you should be aware of
before canceling your account.
- After the cancellation has taken effect, you'll no longer be able to log on
to MSN. If you attempt to log on after this time, you will receive an error
message.
- Before you cancel, make sure to download any e-mail you want to keep to your
computer; as a part of cancellation, your e-mail account is also deleted.
- Charges incurred prior to cancellation, but not yet billed, may be applied to
your credit card at a future date.
In addition to canceling by phone, you can submit an MSN account cancellation
request by mail or fax. To do this, you must include:
- Your MSN Member ID
- Your name and mailing address
- The last 6 digits of the credit card associated with your MSN account (for
verification purposes)
- To help us improve our service and better understand our customers? needs,
please indicate why you are canceling your MSN account
FAX your request to us at 1-800-616-4440. Your cancellation will be confirmed via
mail in approximately 10 business days, or MAIL your request to us at:
MSN Account Cancellations
P.O. Box 42045
Pinellas Park, Florida 33782
Your cancellation will be confirmed via mail in approximately 10 to 14 business
days.
Before you cancel your account, we recommend that you view the Frequently Asked
Questions found in the following KB article:
Q173227 How to Cancel My MSN Account
How can I check or change my MSN account member information?
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To check your MSN account information, go to the Member Services Web site, at
http://memberservices.msn.com/us/default_accounts.asp and select from the
available choices.
To view or change you name, address, or phone, click Change Address.
To update your credit card information click Change Payment.
To change you password click Change Password.
How can I change my member ID?
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Your Member ID is the only means of identifying your account, therefore, to
change it you must create a new account in order to obtain a new Member ID.
Note: This will not replace your existing account. If you want it to replace
your existing account, you must follow the procedures above for cancelling your
MSN account.
To create a new account, follow these steps: To sign up for an additional MSN
account, follow the appropriate steps below.
Internet Explorer 4.0 or earlier
1. Open Internet Explorer, click View, and then click Internet Options.
2. Click the Connection tab, and then click Setup.
Internet Explorer 5.0
1. Open Internet Explorer, click Tools, and then click Internet Options.
2. Click the Connection tab, and then click Setup.
After following these directions the Internet Connection Wizard appears, at which
point you follow the instructions on the screen to continue the process. Once
you have verified that your new account is working properly, you must cancel
your old account (make sure that you sign on using the account you want to
close).
Can I set up two different member IDs for the same account?
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This is not currently possible. We are currently looking into a number of billing
options, so we may have this ability in the future. You can create two accounts
and use both from the same computer. All you need to do is type the appropriate
Member ID and password for the account you want to use. Remember that each
account is billed separately.
What should I do if I forget my password?
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If you have forgotten the password you use to sign in to MSN or would just like
to change it, you can use one of the options listed below to get help.
Before using one of these options, please make sure you have a pen and the credit
card to which your MSN account is billed (to verify your account information).
If you do not have your credit card, call MSN Member Support at the number
listed below that is nearest you.
To get a list of rules for creating your password, go to Are There Any Rules for
Member IDs or Passwords?
- In the Member Services area of MSN, click Your Account, then click Change
Password, and then fill in the current and new passwords on the screen that
appears.
- Call the MSN automated password reset number. Dial one of the numbers listed
below and follow the step-by-step process for changing your password quickly
and easily over the phone. (Note: These numbers will work if you have only
one MSN account associated with the credit card number you enter.)
- (1) (800) 952-1110 (Canada - English/French)
- (81) (03) 5977-0196 (Japan, Tokyo)
- (81) (06) 6535-0196 (Japan, Osaka)
- (44) (0870) 601-1000 (United Kingdom)
- (1) (800) 386-5550 (United States)
If you do not live in one of the countries listed above, go to How Can I
Contact MSN Member Support to get help in changing your password.
Are member IDs and passwords case sensitive?
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No, member IDs and passwords are not case sensitive.
What areas on MSN are free of connection charges?
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If you are using MSN Internet Access as your Internet Service Provider, then
regular connection charges apply whenever you are connected to the Internet.
NOTE: Charges vary per plan type.
How can I print a copy of my billing statement?
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To print a copy of your billing statement, follow the appropriate steps for your
version of MSN.
Using Internet Explorer
1. Open your billing statement.
2. Click File on your Internet Explorer toolbar, and then click Print.
3. Click OK.
Using the Program Viewer
1. Open your billing statement.
2. Reveal the Internet Toolbar by clicking the upside down triangle in the upper
left hand corner of the MSN Program Viewer.
3. Click the printer icon on the toolbar.
4. Follow the steps for printing a document.
To view an online copy of your statement go to Your Account and click Online
Statement. Then Click the printer icon on the toolbar.
What do the various terms on the billing history mean?
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Here are the definitions of some terms that you may see on your Online billing
history:
1. Basic Service Connection Time is the number of minutes spent online.
2. Base MSN Subscription is your monthly base charge for your subscription plan.
3. Monthly Connection Allowance is a credit appearing on your account for the
free online hours associated with the standard subscription plan.
4. Premium Connect Time Credit is any credit manually applied to your account
(not associated with your subscription plan).
5. Payment - Thank You is the amount forwarded to your credit card company for
payment to The Microsoft Network.
Why did I receive a message stating that my password is not valid when I tried to sign back in after changing my MSN password?
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If you sign out of MSN, The Microsoft Network, after changing your password and
then attempt to sign back in using your new password, you may receive a message
stating that your password is not valid. Your new password does not take effect
immediately. In most cases, password changes do take effect within a minute or
two, but longer delays are possible. Wait a few minutes and then sign in to MSN
or you can use your old password to get in right away.
Additional query words: msn ivrfax fast tips
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Keywords : kbref kbmsn kbfaq
Technology : kbMSNSearch kbMSN500 kbMSN200 kbMSN252 kbMSN130 kbMSN251 kbMSN260 kbMSN250
Version : WINDOWS:1.3,2.0,2.5,2.51,2.52,2.6,5.0
Issue type : kbhowto kbinfo
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