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Q153605: Helpdesk Displays Incomplete Message On Remote Control

Article: Q153605
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.0,1.1
Operating System(s): 
Keyword(s): kbtshoot smsremtshoot kbRemoteProg
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server versions 1.0, 1.1 
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SYMPTOMS
========


If USERTSR or USERIPX is not loaded, the Client Help Desk Option application
(EDITINI.EXE) in Systems Management Server displays the following incomplete
message:

  Current setting not available. Remote Control Agent

The following message should have been displayed:

  Current setting not available. Remote Control agent not loaded.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.1. This problem has been corrected in Systems Management Server
version 1.2.

Additional query words: prodsms wuser remote control diagnostics helpdesk

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Keywords          : kbtshoot smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS100 kbSMS110
Version           : winnt:1.0,1.1

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