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Q153473: Extra Modem Settings for Connection Problems

Article: Q153473
Product(s): The Microsoft Network
Version(s): WINDOWS:1.3,2.0,2.5,2.51,2.52,2.6,5.0
Operating System(s): 
Keyword(s): kbhw kbmsn kbHardwarekbfaq
Last Modified: 24-JUL-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- The Microsoft Network versions 1.3, 2.0, 2.5, 2.51, 2.52, 2.6, 5.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

You may be unable to connect, or have difficulty remaining connected to, MSN,
The Microsoft Network.

CAUSE
=====

Some modems may require extra settings or specific configurations to connect to
MSN.

RESOLUTION
==========

The following table lists extra settings and configurations that may prevent
connection problems for specific modems.

To add an extra setting or to change the Use Error Control or Compress Data
options, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Modems.

3. Click the modem you are using, and then click Properties.

4. On the Connection tab, click Advanced.

5. In the Extra Settings box, type the appropriate extra setting.

6. Enable or disable the Use Error Control and Compress Data options as
  appropriate.

7. Click OK or Close until you return to Control Panel.

Modem model              Extra settings     Configuration
-------------------------------------------------------------------------
ArchTek 28.8             none               Install as Accura
                                           28.8 V.34-VFC
                                           Compress Data off

AT&T Keep in Touch
  28.8 PCMCIA           none               Use Error Control off

Boca Research M1441W     &K3\N3%C0          Use Error Control off

Cardinal 28.8 pnp        none               Remove "Wait for dial tone
                                           before dialing" on the
                                           Connection tab of Modem
                                           Properties

Cirrus Logic 14.4        \N3\Q3%C0          Use Error Control off
                                           Install as 14.4 data/fax

Creative Labs 28.8       AT&F1&K3&D0        Use Error Control off

CommWave 28.8 Dat Fax
  with AT&T chipset     %C0\N3

Delrina 14.4 PCMCIA      &Q6&K3

Diamond Multimedia
  TeleCommander 2500    AT&F               Use Error Control on
                                           Compress Data off

  TeleCommander 3500    AT&F               Use Error Control on
                                           Compress Data off
                                           Maximum Speed setting 38400

DigiCom Connection 144+
 (Digicom SoftModem
  Drivers installed)    &K3%C0             Use Error Control off

Digicom 14.4 SoftModem   \N0&K4

DigiCom 14.4             &Q6&K3

GateWay 28.8
  Telepath V6.0         AT&F1&K3
  Telepath 57600        AT&F1&K3

GVC F1114 VR6            none               Set up as Standard 14.4

IBM Aptiva Mwave 28.8    &SE1               Use Error Control off

IBM ThinkPad Mwave
  28.8 PCMCIA           AT&F&SE1Q0V1X1

IBM Internal 701 14.4    E1Q0V1X4&K3

Infotel 14.4             AT&F               Set up as Standard 14.4
                                           Remove FIFO buffers

Infotel 28.8             AT&F1              Use Error Control off

Logicode
  Quick-Tel 2814 HV     %C0\N3S10=200

Megahertz 14.4           AT&F

Motorola
  Lifestyle 28.8 PNP    AT&F1              Use Error Control on
                                           Compress data off

  Lifestyle & Power
     28.8 external      none               Set up as Standard 28.8

  Montana 33.6 PCMCIA   AT&F

NEC 28.8 Data Fax        AT&F1              Use Error Control on
                                           Compress data off

OSITECH 28.8 PCMCIA      none               Use Error Control off

Packard Bell
  28.8 Data Fax         AT&F1              Use Error Control on
                                           Compress data off

PCTEL/HSP 33.6 Deluxe    AT&F&C1&D2&K3&W1   Lower modem to 57600
                                           Use Error Control Off
                                           Server Type --
                                           Error Control Off
                                           Software compress off

Phoebe 28.8              \Q3\N3\J0%C0

Practical Peripherals
  14.4 FXMT external    &K3

  28.8 FXMT,SA & HCII   AT&F1              Set up as a Standard 28.8

  PC 28.8 T2-EZ         AT&F1

  28.8 LCD/PC Ext       none               Use Error Control off
                                           Set Flow Control to None.

  PM288HC               AT&F1              Use Error Control off

Prometheus
  14.4 data fax         &Q6&K3

  14.4 SoftModem        \N0&K4

Rockwell 14.4 V1.403     AT&F or &Q6&K3     Set up as 14.4 data fax
                                           Use Error Control off

Rockwell 14.4 V1.510     AT&F or &Q6&K3     Set up as 14.4 data fax
                                           Use Error Control off

Rockwell 14.4 V1.620     AT&F or \N0&K3     Set up as 14.4 data fax
                                           Use Error Control off

NOTE: Rockwell settings may work for any modem that uses the Rockwell chip
set, including Boca, Zoltrix, and Zoom 14.4 modems.

Supra 28.8i PnP          AT&D0               Use Error Control off
                                            Compress Data off
                                            maximum speed set to 57600

U.S. Robotics
  Sportster 14.4        none                Use Error Control off

  Sportster 28.8 Vi     AT&F1&K3&N13&D0     Use Error Control off
                                            Set up as USR Sportster
                                            28.8 internal

  Sportster 28.8        AT&F1&K3&N13

  Sportster WinModem
     28.8 Fax rs        AT&F1               If the UART is an 8250,
                                            remove FIFO buffers

  PCMCIA 14.4           AT&F                Use Error Control off

  PCMCIA 28.8           S56=144 S27=48      Use Error Control off

Zoltrix 14.4             &K3+H3S95=1         Use Error Control off

Zoltrix 28.8             &K3                 Set up as 28.8 internal

Zoom ComStar 28.8        none                Set up as Hayes
                                            Optima 288 V.34+Fax+Voice

Additional query words: msn

======================================================================
Keywords          : kbhw kbmsn kbHardware kbfaq
Technology        : kbMSNSearch kbMSN500 kbMSN200 kbMSN252 kbMSN130 kbMSN251 kbMSN260 kbMSN250
Version           : WINDOWS:1.3,2.0,2.5,2.51,2.52,2.6,5.0
Issue type        : kbprb

=============================================================================

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