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Q153198: Encarta 96 ErrMsg: Setup Tried to Create an Invalid Path

Article: Q153198
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbenv kberrmsg kbmm kbsetup
Last Modified: 16-DEC-1999

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The information in this article applies to:

- Microsoft Encarta 96 Encyclopedia for Windows 
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SYMPTOMS
========

While you install Encarta Encyclopedia for Windows, 1996 edition, you receive
one of the following error messages.

Windows 95 Error Message:

  Setup tried to create an invalid path using D:\ and Encarta\Pidholdr.dll

Windows 3.x Error Message:

  Could not open the file D:\ENCARTA\PIDHOLDR.DLL

CAUSE
=====

Your CD-ROM drive letter has changed since the original installation of
Microsoft Encarta.

RESOLUTION
==========

Remove and then reinstall Encarta using the following steps:

1. Run Encarta Setup. Select the Remove All option.

2. Complete the Setup removal process.

3. Run Encarta Setup again to reinstall Encarta.

MORE INFORMATION
================

This problem often occurs after you install a second hard drive. In many cases,
this causes your CD-ROM drive designation to change from drive D to drive E.

Additional query words: 1996 multi media multimedia multi-media mmtitles kbmm encarta setup error errmsg

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Keywords          : kbenv kberrmsg kbmm kbsetup 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1996
Version           : WINDOWS:
Issue type        : kbprb

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