Q153100: Pager Notification Not Supported with Some Voice Modems

Article: Q153100
Product(s): Microsoft Mail For PC Networks
Version(s): 1.0
Operating System(s): 
Keyword(s): win95 msphone1
Last Modified: 08-NOV-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Phone, version 1.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

After you enable the Pager Notification feature in Microsoft Phone, you may not
receive pager notification from Microsoft Phone when you receive new messages.

CAUSE
=====

This behavior can occur for either of the following reasons:

- The Pager Notification feature is not properly enabled or configured.

- Your voice modem does not support the generation of DTMF codes during a voice
  call.

  NOTE: Microsoft Phone provides no indication of whether or not your modem
  supports the generation of DTMF codes during a voice call.

RESOLUTION
==========

To verify that you have properly enabled and configured the Pager Notification
feature, follow these steps:

1. Start Microsoft Phone.

2. On the Options menu, point to Mailbox Settings, and then click the
  appropriate mailbox.

3. Click the Notification tab, and then click the "Notify me when new messages
  arrive" check box to select it.

4. In the Number box, type the phone number for your pager.

5. Click the Pager check box to select it.

6. In the Pager Message box, type a message to be sent to your pager when you
  receive new messages.

7. Configure the When To Notify Me settings the way you want them.

8. Click OK.

If you still do not receive pager notification when new messages arrive, contact
your voice modem's manufacturer to determine whether the voice modem supports
the generation of DTMF codes during a voice call. Without this support,
Microsoft Phone 1.0 is unable to perform pager notification.

MORE INFORMATION
================

The following voice modems are known not to support the generation of DTMF codes
during a voice call:

- Voice modems based on the Cirrus chip set

- Voice modems included with Compaq Presario model CDS 520, 720, and 920 series
  computers


Additional query words: 1.00 tazz page

======================================================================
Keywords          : win95 msphone1 
Technology        : _IKkbbogus kbMSHardwareSearch kbPhone
Version           : :1.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.