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Q153084: Encarta World Atlas: Invalid Page Fault in Kernel32.dll

Article: Q153084
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:95
Operating System(s): 
Keyword(s): kbdisplay kbenv kberrmsg kbimukbfaq
Last Modified: 13-JUN-2001

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The information in this article applies to:

- Microsoft Encarta 96 World Atlas for Windows 
- the operating system: Microsoft Windows 95 
- the operating system: Microsoft Windows 98 
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SYMPTOMS
========

While you are using Encarta World Atlas, you may receive the following error
message:

  This program has performed an illegal operation and will be shut down.

If you click the Details button, you receive the following message:

  MSWORLD caused an invalid page fault in module Kernel32.dll.

CAUSE
=====

This behavior can occur if you configure your display adapter to use a 32-bit
color palette.

RESOLUTION
==========

To resolve this issue, change the color palette to High Color (16-bit) or 256
colors. To do this, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Display.

3. Click the Settings tab.

4. In the Color Palette box, click High Color (16-bit) or 256 Colors.

  NOTE: If you are using Windows 98, click High Color (16-bit) or 256 Colors in
  the Colors box.

5. Click OK. If you are prompted to restart your computer, click Yes.

Additional query words: 1996 kbmm multi multi-media media mmtitles ipf kbimu mm

======================================================================
Keywords          : kbdisplay kbenv kberrmsg kbimu kbfaq
Technology        : kbOSWin98 kbOSWin95 kbOSWinSearch kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaWorldAtlas1996
Version           : WINDOWS:95
Issue type        : kbprb

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