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Q152948: XADM: IS Won’t Stop and PerfMon Shows No Processing

Article: Q152948
Product(s): Microsoft Exchange
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kbusage exc4
Last Modified: 21-JUL-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 4.0 
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SYMPTOMS
========

Activity in the Microsoft Exchange Information Store (IS) does not stop, and
also may not show up in Performance Monitor. That is, when you use Performance
Monitor, the MSExchangeIS object does not show any activity in the %Processor
Time counter. The same symptoms may also occur with the MSExchangeIMC object, if
an Internet Mail Connector (IMC) is configured and running.

CAUSE
=====

The IS handles an error condition incorrectly for mail received through the
IMC.


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0. This problem was corrected in Service Pack 3 for Microsoft Exchange
4.0. For information on obtaining the Service Pack, query on the following word
in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

Additional query words: perfmon

======================================================================
Keywords          : kbusage exc4 
Technology        : kbExchangeSearch kbExchange400 kbZNotKeyword2
Version           : winnt:4.0
Issue type        : kbbug
Solution Type     : kbfix

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