KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q152912: XCLN: Delete Rule on Public Folder Treated as Error

Article: Q152912
Product(s): Microsoft Exchange
Version(s): WINDOWS:4.0
Operating System(s): 
Keyword(s): kbusage
Last Modified: 31-MAR-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Windows 3.x client, version 4.0 
- Microsoft Exchange Windows NT client, version 4.0 
- Microsoft Exchange Windows 95/98 client, version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you try to synchronize an offline public folder with an online public
folder, and the online public folder has a delete rule, the following error
might occur:

  This folder could not be synchronized. Consult the synchronization log in the
  deleted items folder for details.

The synchronization log will contain the following message:

  Error synchronizing message '<message subject>'
  [80040800-3ED-0-324]
  Unknown Error.
  Microsoft Exchange Server Information Store
  Error synchronizing folder
  [80040800-3ED-0-324]
  Unknown Error.
  Microsoft Exchange Server Information Store

The message will stay in the offline folder.

CAUSE
=====

The return code generated by the delete operation is treated as an error by the
synchronization process.


STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft Exchange clients,
version 4.0, listed at the beginning of this article. This problem was corrected
in Microsoft Exchange Server 4.0 U.S. Service Pack 4. For information on
obtaining the service pack, query on the following word in the Microsoft
Knowledge Base (without the spaces):

  S E R V P A C K


Additional query words:

======================================================================
Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange400 kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 kbExchange400NT kbExchange400Win95
Version           : WINDOWS:4.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.