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Q151708: XCLN: Page Fault in Mpr.exe when Starting Client

Article: Q151708
Product(s): Microsoft Exchange
Version(s): 4.0,5.0
Operating System(s): 
Keyword(s): kbusage
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0 
- Microsoft Outlook 97 
- Microsoft Outlook 98 
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SYMPTOMS
========

The following error message may be displayed when you start the Microsoft
Exchange client for Windows 95 or Microsoft Outlook 97:

  MPREXE caused an invalid page fault in module Kernel32.dll

In certain cases, the option to remember passwords, "Save this password in your
password list", may be dimmed or unavailable.

CAUSE
=====

This is because a password list (PWL) file is corrupt. Your PWL file may become
corrupt after you upgrade the Windows 95 operating system to Service Pack 1.

WORKAROUND
==========

Locate and delete or rename your PWL file. The file is named
<username>.pwl, where <username> is the name you use to log on to
the computer. It is located in the Windows folder. After you delete or rename
the file, restart Windows 95.

NOTE: If you are using a personal certificate, you should export it before you
rename or delete your .pwl file. If you do not do so, the personal certificate
may be unavailable when you send e-mail. For additional information, click the
article number below to view the article in the Microsoft Knowledge Base:

  Q190296 Unable to Use Personal Certificates in Outlook Express

MORE INFORMATION
================

REFERENCES:

For additional information, click the article numbers below to view the articles
in the Microsoft Knowledge Base:

  Q178084 Error Message: MPREXE Not Responding

  Q154092 Err Msg: MPREXE Caused an Invalid Page Fault in Kernel32.dll

  Q182106 OL98: Windows 95 Service Pack 1 and Password Issues

  Q180991 MPREXE Causes Invalid Page Fault When Checking for Mail




Additional query words: greyed www web gpf application invalid

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Keywords          : kbusage 
Technology        : kbOutlookSearch kbExchangeSearch kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbOutlook97Search kbOutlook98Search kbZNotKeyword3 kbExchange400Win95 kbExchange500Win95
Version           : :4.0,5.0
Issue type        : kbprb

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