KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q151518: SNADS and PROFS Addresses Have Wrong Gateway Information

Article: Q151518
Product(s): Microsoft Exchange
Version(s): winnt:4.0,5.0,5.5
Operating System(s): 
Keyword(s): kbother exc4 exc5 exc55
Last Modified: 19-DEC-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

If you create PROFS or SNADS custom recipients in Microsoft Exchange that are
propagated via directory synchronization (dirsync) to MS Mail, these recipients
may contain invalid gateway names in the address.

CAUSE
=====

When a PROFS or SNADS address is propagated via dirsync into Microsoft Exchange,
the gateway portion of the address is stripped out to make it Microsoft
Exchange-compatible. This gateway information is stored in the Imported-From
field of the recipient's Raw Properties.

On outgoing mail, Microsoft Exchange reconstructs the address using the
Imported-From attribute. With Custom Recipients, there is no information in the
Imported-From field and Microsoft Exchange defaults to the gateway names of
MSPROFS for PROFS recipients and MSSNADS for SNADS recipients. When these
addresses are propagated to the MS Mail Global Address List (GAL), the invalid
gateway information makes the addresses unusable.

RESOLUTION
==========

There are three possible workarounds for this issue, depending on your
configuration:

- Create the PROFS and SNADS custom recipients in a container that is not
  exported for dirsync.

- If your DXA is acting as a server, do not request PROFS or SNADS address
  types from the requestors. The address will be represented by its MS proxy
  type.

- Use Directory Import with a custom .CSV file to import the PROFS and SNADS
  addresses containing the proper GATEWAY/NODEID/USER format. This will import
  all proper information to the Imported-From raw property field. These
  addresses may then be safely included in dirsync.

Additional query words: PROFS SNADS MSPROFS MSSNADS gateway incorrect

======================================================================
Keywords          : kbother exc4 exc5 exc55 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version           : winnt:4.0,5.0,5.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.