Q150977: XADM: Supporting Localized Exchange Clients

Article: Q150977
Product(s): Microsoft Exchange
Version(s): 4.0,5.0,5.5
Operating System(s): 
Keyword(s): kberrmsg kbusage exc4 exc5 exc55
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
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SUMMARY
=======

The following error may be generated by the MSExchangeIS service and logged in
the Application Log in Microsoft Windows NT Event Viewer:

  Event ID 1085

  Some data referred to code page <number> that is currently not supported
  by the operating system.

If any localized Microsoft Exchange Clients have mailboxes on a Microsoft
Exchange Server computer, the Exchange Server computer must have the correct
code pages installed for the appropriate character mapping to occur. You must
install the code page on the Exchange Server computer in Control Panel by
double-clicking International, and the Locales property sheet for that Exchange
Server computer must list the code page (in other words, the language) under
Selected Locales.

MORE INFORMATION
================

To configure the Exchange Server computer to allow localized Exchange Clients to
connect and see information that is properly sorted and formatted for their
language, perform the following steps:

1. Start the Exchange Server Administrator program, select the Servers object,
  and select the Exchange Server computer that is generating the error.

2. On the File menu, click Properties, and click the Locales tab. Add the
  appropriate languages from the list on the left. If the appropriate code page
  has not been installed in Microsoft Windows NT, a prompt appears that asks
  you to install the code page.

3. In accordance with the procedure outlined in the Readme file provided on the
  Microsoft Exchange Server CD:

  a. Log on to the Microsoft Windows NT Server computer as a local
     administrator.

  b. In Program Manager, select the Main program group, and in Control Panel,
     double-click International.

  c. In Language, select the language support you want to add to the computer,
     and click OK. You are prompted to specify the location of the national
     language support files.

  d. Restart the computer.

  e. Reset the country and language settings back to their original settings.

This procedure may change with the release of Windows NT Server version 4.0.

Following is a list of languages and the corresponding Windows NT code pages that
the data is translated into. The <number> in the error message corresponds
to the number in the Windows NT column:

+-----------------------------+
| Language       | Windows NT | 
+-----------------------------+
| Chinese        | 950        | 
+-----------------------------+
| Chinese (Trad) | 950        | 
+-----------------------------+
| Czech          | 1250       | 
+-----------------------------+
| Danish         | 1252       | 
+-----------------------------+
| Dutch          | 1252       | 
+-----------------------------+
| English        | 1252       | 
+-----------------------------+
| Finnish        | 1252       | 
+-----------------------------+
| French         | 1252       | 
+-----------------------------+
| German         | 1252       | 
+-----------------------------+
| Greece         | 1252       | 
+-----------------------------+
| Hungarian      | 1250       | 
+-----------------------------+
| Italian        | 1252       | 
+-----------------------------+
| Japanese (3.0) | 932        | 
+-----------------------------+
| Japanese       | 932        | 
+-----------------------------+
| Korean         | 949        | 
+-----------------------------+
| Norwegian      | 1252       | 
+-----------------------------+
| Polish         | 1250       | 
+-----------------------------+
| Portuguese     | 1252       | 
+-----------------------------+
| Russian        | 1251       | 
+-----------------------------+
| Spanish        | 1252       | 
+-----------------------------+
| Swedish        | 1252       | 
+-----------------------------+
| Turkey         | 1254       | 
+-----------------------------+

REFERENCES
----------

For additional information about this issue, please click the article number
below to view the article in the Microsoft Knowledge Base:

  Q159721 XADM: How To Add Templates for Different Language Clients

More information about code pages and Windows NT can be found in Appendix C of
the Microsoft Windows NT Resource Kit. More information about international
issues and Exchange Server can be found in Section 13.0 of The Readme.wri file
on the Microsoft Exchange Server CD.

Additional query words:

======================================================================
Keywords          : kberrmsg kbusage exc4 exc5 exc55 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version           : :4.0,5.0,5.5
Issue type        : kbhowto

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