Q150750: Mac Bookshelf 96-97: Bookshelf Guide Quits on a PowerBook

Article: Q150750
Product(s): Microsoft Home Multimedia Titles
Version(s): MACINTOSH:
Operating System(s): 
Keyword(s): 
Last Modified: 16-DEC-1999

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The information in this article applies to:

- Microsoft Bookshelf 1996-97 for Macintosh 
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SYMPTOMS
========

If the screen dims when you are in the Bookshelf Guide, Bookshelf stops
responding (hangs) or unexpectedly quits.

This occurs if you are using a PowerBook 520 or 540 running System 7.1.1.

CAUSE
=====

Bookshelf Guide requires Apple Guide to function. Apple Guide has a known
problem running on System 7.1.1 on the PowerBook 520 and 540 models. This
problem causes Bookshelf Guide quit or hang if the screen dims. This problem
does not occur if you put the PowerBook to sleep.

RESOLUTION
==========

To prevent this problem from occurring, do one of the following.

- Upgrade your system software to System 7.5 or higher.

  -or-

- Prevent the screen from dimming.

  To prevent the screen from dimming, so the following:
  1. On the Apple menu, click Control Panels.

  2. Open the PowerBook control panel.

  3. Choose Custom in the PowerBook control panel.

  4. On the Screen Dims slider, select Never.

  -or-

- Instead of letting the screen dim, put the screen to sleep.

  To put the screen to sleep do the following:
   - on the Special menu, click Sleep.

The third-party products discussed here are manufactured by a vendor independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: 1996 multi media multimedia multi-media mmtitles kbmm hangs hanging hanged crashed crash crashes freeze frozen locked locked-up lock hang bombed bomb down

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Keywords          :  
Technology        : kbHWMAC kbOSMAC kbHomeMMsearch kbBookshelfSearch kbBookShelf1996Mac kbBookShelf1997Mac
Version           : MACINTOSH:

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