KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q150547: Clients Cannot Connect to Server with SysKonnect FDDI Adapter

Article: Q150547
Product(s): Microsoft Windows NT
Version(s): 3.51 4.0
Operating System(s): 
Keyword(s): kbhw kbnetwork kbHardware
Last Modified: 09-AUG-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server versions 3.51, 4.0 
- Microsoft Windows NT Workstation versions 3.51, 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

Network clients using the NetBEUI protocol cannot connect to a server with a
SysKonnect FDDI network adapter. The client computer may display the following
error message:

  Error 53: The network path was not found

while the Server receives the following event when the SysKonnect driver is
logged:

  Event 5007 Timed out during an operation

If the event is logged while the server is running, other protocols (such as
TCP/IP and NWLink) resume operation. If you perform a network trace, you notice
that the server no longer responds to NetBIOS name resolution broadcasts.

CAUSE
=====

When the SysKonnect driver cannot access the FDDI ring for 15 seconds, the Event
5007 is logged and the card is reset. This is normally a hardware problem with
interrupt or DMA settings or an unplugged cable. When the ring is operational
again, a client using the NetBEUI protocol cannot reconnect as the driver does
not re-register the NetBIOS multicast address.

RESOLUTION
==========

Please contact SysKonnect for an updated driver that may correct this problem.


Additional query words: prodnt
======================================================================
Keywords          : kbhw kbnetwork kbHardware 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT400search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS351search
Version           : 3.51 4.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.