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Q150472: Downstream PU Fails to Reactivate After an Outage

Article: Q150472
Product(s): Microsoft SNA Server
Version(s): WINDOWS:2.0,2.1,2.11,2.11 SP1
Operating System(s): 
Keyword(s): kbnetwork
Last Modified: 13-JUN-2001

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The information in this article applies to:

- Microsoft SNA Server, versions 2.0, 2.1, 2.11, 2.11 SP1, on platform(s):
   - the operating system: Microsoft Windows NT 
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SYMPTOMS
========

The Downstream PU fails to reactivate after an outage. The event viewer will
show the following in the application log:

  Event ID: 29
  Description: Internal Gateway error

CAUSE
=====

The Downstream PU connection is not terminating properly after an outage. The
improper termination causes problems when you try to reactivate the connection.

RESOLUTION
==========

A hotfix is available from Microsoft Product Support Services. Files that have
been modified to correct this problem are SNASERVR.EXE and TRCSERVR.EXE.


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft SNA Server versions
2.0, 2.1, 2.11, and 2.11.sp1. This problem was corrected in the latest Microsoft
SNA Server 2.11 U.S. Service Pack. For information on obtaining the service
pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K

Additional query words: SNA NT DSPU

======================================================================
Keywords          : kbnetwork 
Technology        : kbAudDeveloper kbSNAServSearch
Version           : WINDOWS:2.0,2.1,2.11,2.11 SP1
Issue type        : kbbug
Solution Type     : kbfix

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