Q150427: Mac Bookshelf ‘96-‘97: Can’t Select Menu Items in Apple Guide

Article: Q150427
Product(s): Microsoft Home Multimedia Titles
Version(s): MACINTOSH:
Operating System(s): 
Keyword(s): 
Last Modified: 16-DEC-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Bookshelf 1996-97 for Macintosh 
-------------------------------------------------------------------------------

SYMPTOMS
========

If you have a window open in Bookshelf (such as the Address Builder window), and
you start the Bookshelf Guide, you may not have access to all of the menu
commands that the Guide prompts you to select.

CAUSE
=====

When additional windows are open in Bookshelf, certain Menu items are
unavailable (grayed-out) depending if the open window needs access to those
items. For example, if you open a window and go to the Bookshelf Guide, not all
the menu items will be available.

RESOLUTION
==========

To resolve this problem, close the additional open window and proceed with the
instructions given in the Bookshelf Guide. In the example given in the
"Symptoms" section of this article, you need to close the Address Builder
window.

STATUS
======

Microsoft has confirmed this to be a problem in the '96-'97 edition of Bookshelf
for the Macintosh. We are researching this problem and will post new information
here in the Microsoft Knowledge Base as it becomes available.


Additional query words: 1996 multi media multimedia multi-media mmtitles kbmm apple guide help question

======================================================================
Keywords          :  
Technology        : kbHWMAC kbOSMAC kbHomeMMsearch kbBookshelfSearch kbBookShelf1996Mac kbBookShelf1997Mac
Version           : MACINTOSH:

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.