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Q150317: Memory Leak Using Compaq Insight Agents with SCSI Tape Drives

Article: Q150317
Product(s): Microsoft Windows NT
Version(s): 3.50 3.51
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation versions 3.5, 3.51 
- Microsoft Windows NT Server versions 3.5, 3.51 
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SUMMARY
=======

When you use Compaq's Insight Agent (versions 2.60b or 2.61b) on a Compaq
Proliant server in which a SCSI tape drive is installed, the server will
eventually run out of memory.

RESOLUTION
==========

This problem is corrected by applying Compaq's Softpaq number SP1486, available
from Compaq at 1-800-386-2172.

MORE INFORMATION
================

To apply the Softpaq:

1. Place the SP1486 file in a new directory.

2. Run the Softpaq utility provided by Compaq to decompress the SP1486 file.
  (This will result in the following files: PATCH.EXE, 60B-60C.RTP and
  61B-61C.RTP.)

3. Copy these three files to the location of the Compaq Insight Agents. (This is
  by default %SystemRoot%\SYSTEM32\CPQMGMT.)

4. Stop the simple network management control protocol (SNMP) Service by typing
  the following command at the command prompt:

  "NET STOP SNMP /Y" (without the quotation marks)

5. Run the PATCH utility to update the version of the Insight Agents you have
  installed. It is important to run the PATCH utility using the current .rtp
  file for your version of Insight Agent.

  If you have version 2.60b, run:

  PATCH 60B-60C.RTP

  If you have version 2.61B, run:

  PATCH 61B-61C.RTP

6. Restart the Compaq Insight Agent by typing the following at the command
  prompt:

  "NET START CPQMGMT" (without the quotation marks)

  (This will automatically start the SNMP services.)

STATUS
======

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party information.

Additional query words: Compaq memory leak tape SCSI Insight Manager
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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search
Version           : 3.50 3.51

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