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Q150241: SNAADMIN.EXE Application Exception When Deleting Users

Article: Q150241
Product(s): Microsoft SNA Server
Version(s): WINDOWS:2.0,2.1,2.11,2.11 SP1
Operating System(s): 
Keyword(s): kbnetwork kbnetserv
Last Modified: 13-JUN-2001

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The information in this article applies to:

- Microsoft SNA Server, versions 2.0, 2.1, 2.11, 2.11 SP1, on platform(s):
   - the operating system: Microsoft Windows NT 
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SYMPTOMS
========

When you delete a large number of users from within the Users and Groups window
of SNA Server Admin causes an application exception error similar to the
following:

  An application error has occurred
  and an application error log is being generated.

  snaadmin.exe
  Exception: access violation (0xc0000005), Address: 0x00a3169c

In addition, the Application Event Log will report the following error:

  Event ID: 4097
  Source: DrWatson
  Description: The application, snaadmin.DBG, generated an application
  error. The error occurred on 4/10/1996 @ 11:07:30.280. The exception
  generated was c0000005 at address 00a3169c (HashRemove).

  A DRWTSN32.LOG containing the details of the application exception
  will be located in the <windir> directory.


CAUSE
=====

The Application Exception error occurs because the HashRemove() function in SNA
Server Admin is trying to remove an uninitialized hash entry when you delete a
large number of users.


RESOLUTION
==========

SNACFG.DLL has been updated to correct the problem.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft SNA Server versions
2.1, 2.11, and 2.11.sp1. This problem was corrected in the latest Microsoft SNA
Server 2.11 U.S. Service Pack. For information on obtaining the service pack,
query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K


Additional query words: prodsna trap

======================================================================
Keywords          : kbnetwork kbnetserv 
Technology        : kbAudDeveloper kbSNAServSearch
Version           : WINDOWS:2.0,2.1,2.11,2.11 SP1
Issue type        : kbbug
Solution Type     : kbfix

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