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Q150045: Mac Encarta 96 Hangs or Quits When Choosing a Word Processor

Article: Q150045
Product(s): Microsoft Home Multimedia Titles
Version(s): 1996 edition
Operating System(s): 
Keyword(s): 
Last Modified: 26-MAY-2001

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The information in this article applies to:

- Microsoft Encarta 96 Encyclopedia for Macintosh 
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SYMPTOMS
========

When you are in the Preferences window and you press the Choose Word Processor
button, the program stops responding (hangs) or quits.

CAUSE
=====

The most likely cause of this is a third-party extension that changes the
appearance of the windows on a Macintosh. One such extension that does this is
called "~Aaron."

RESOLUTION
==========

To choose your Word Processor and still retain the customizations provided by
the extension, use the steps below. This example assumes the extension in
question is ~Aaron.

1. Restart your computer

2. Open your System Folder and then the Extensions folder.

3. Find the ~Aaron extension and drag it to your desktop.

4. Restart the computer and start Encarta 1996.

5. On the File menu, click Preferences.

6. In the Preference window, click Choose Word Processor. Select the word
  processor you want to use.

7. Close the window and quit Encarta 1996.

8. Drag the ~Aaron extension back into the Extensions folder.

9. Restart the computer.

MORE INFORMATION
================

The third-party products discussed here is manufactured by a vendor independent
of Microsoft; we make no warranty, implied or otherwise, regarding this
product's performance or reliability.


Additional query words: 1996 multi media multimedia multi-media mmtitles erin hangs hanging hanged crashed crash crashes freeze frozen locked locked-up lock hang bombed bomb down

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Keywords          :  
Technology        : kbHWMAC kbOSMAC kbHomeProdSearch kbEncartaSearch kbEncartaEnCyc1996Mac
Version           : :1996 edition

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