KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q149928: Xircom Creditcard Ethernet+modem Fails After SP2 or 3

Article: Q149928
Product(s): Microsoft Windows NT
Version(s): 3.51
Operating System(s): 
Keyword(s): 
Last Modified: 20-FEB-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Workstation version 3.51 
- Microsoft Windows NT Server version 3.51 
-------------------------------------------------------------------------------

SYMPTOMS
========

You are using the driver supplied by Xircom for the Xircom Creditcard Ethernet+
28800 modem under Windows NT 3.51 and after upgrading your laptop to Windows NT
Service Pack 2 or 3, the driver fails to load with the following message
registered in the event log:

  Event ID: 7000

     Description: The Xircom CreditCard Ethernet+Modem II Driver service
     failed to start due to the following error: A device attached to the
     system is not functioning.


CAUSE
=====

The updated PCMCIA.sys driver set up by the Service Pack update appears to have
prevented the Xircom driver from loading. This is the result of a regression
introduced in Service Packs 2 and 3; the regression is fixed in Service Pack 4.

RESOLUTION
==========

To solve the problem, either upgrade to Service Pack 4 or for a temporary
solution, replace the PCMCIA.sys driver with the version shipped on the Windows
NT 3.51 compact disc (which can also be found on disk 2 of the disk set) as
follows:

1. At the command prompt, change into the directory
  %Systemroot%\System32\Drivers

2. Rename PCMCIA.sys to PCMCIA.new.

3. Expand PCMCIA.SY_ from the \I386 directory on the compact disc using the
  following command line:

  EXPAND <CD>:\I386\PCMCIA.SY_ PCMCIA.SYS

  or, if you are expanding the copy from disk 2, the command is:

  EXPAND A:\PCMCIA.SY_ PCMCIA.SYS

After you have replaced PCMCIA.sys, shut down and restart the system.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 3.51 Service
Pack 2 and 3. This problem was corrected in the latest US Service Pack for
Windows NT. For information on obtaining this update, query on the following
word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

The Xircom Creditcard Ethernet+ 28800 modem is manufactured by Xircom, a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
this product's performance or reliability.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS351search
Version           : :3.51

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.