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Q149593: PowerPoint Could Not Locate Character Map

Article: Q149593
Product(s): Microsoft PowerPoint for Windows
Version(s): WINDOWS:7.0
Operating System(s): 
Keyword(s): kbenv kberrmsg
Last Modified: 16-APR-2000

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The information in this article applies to:

- Microsoft PowerPoint for Windows 95, version 7.0 
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SYMPTOMS
========

When you use the Character Map toolbar button in PowerPoint, you may receive the
following error message:

  PowerPoint could not locate or start Character Map Utility.

You may receive this error message even if Character Map is installed and can be
accessed from the Start menu in Windows 95.

CAUSE
=====

This behavior will occur if Windows 95 was upgraded over an older version, and
Character Map has not been registered.

NOTE: You can access Character Map from the Interactive Settings menu in
PowerPoint 7.0 if you browse for the full path; however, if you enter
"charmap.exe" you will not be able to locate Character Map. Additionally, if you
enter the fully qualified path from Interactive Settings, the toolbar button
will work, but only in that session of PowerPoint; it will fail the next time
you open PowerPoint.

RESOLUTION
==========

To resolve this problem, use the following steps to force Windows 95 to
reinstall (and thereby register) Character Map:

1. In Control Panel, click the Add/Remove Programs icon.

2. Click the Windows Setup tab.

3. Click Accessories, and then click the Details button.

  You will see that Character Map has not been selected.

4. Select Character Map, and let Windows 95 install it.

Character Map will now be registered properly, and the toolbar button will work
properly.


Additional query words: symbol charmap toolbar

======================================================================
Keywords          : kbenv kberrmsg 
Technology        : kbPowerPtSearch kbPowerPt700 kbZNotKeyword2 kbPowerPt700Search
Version           : WINDOWS:7.0
Hardware          : x86
Issue type        : kbprb

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