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Q149495: Remote Control Fails with Lowercase Computer Name

Article: Q149495
Product(s): Microsoft Systems Management Server
Version(s): 1.0,1.1
Operating System(s): 
Keyword(s): kbnetwork kbtshoot smsremtshoot kbRemoteProg
Last Modified: 13-FEB-2002

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The information in this article applies to:

- Microsoft Systems Management Server versions 1.0, 1.1 
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SYMPTOMS
========

If a Windows client was originally inventoried by SMS with a lowercase NetBIOS
computer name, Remote Control may fail with the following error:

  UNABLE TO LOCATE CLIENT

MORE INFORMATION
================

Windows versions 3.11 and later automatically convert the computer name to
uppercase when writing to the System.ini file.

If the computer name in the System.ini or Sms.ini file is changed to lowercase
after the initial inventory, the problem does not occur. This problem only
occurs if the computer was originally inventoried with a lowercase name and
appears with a lowercase name in the SMS Administrator.


WORKAROUND
==========

To work around this problem:

1. Edit the ComputerName= in the [Network] section of System.ini so that the
  computer name is entirely in uppercase characters.

2. Connect to the SMS_SHR on your logon server.

3. At a command prompt, make that share your current drive and change your
  current directory to X86.BIN.

4. Run invdos /f.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
versions 1.0 and 1.1. This problem has been corrected in Systems Management
Server version 1.2.

Additional query words: prodsms

======================================================================
Keywords          : kbnetwork kbtshoot smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS100 kbSMS110
Version           : :1.0,1.1

=============================================================================

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