Q149459: MS Exchange Tools Menu Does Not Work or Mouse Hangs

Article: Q149459
Product(s): The Microsoft Network
Version(s): WINDOWS:1.2
Operating System(s): 
Keyword(s): 
Last Modified: 12-OCT-1999

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The information in this article applies to:

- The Microsoft Network version 1.2 
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SYMPTOMS
========

After you download and install the Microsoft Exchange Update, the Tools menu may
not work, or the mouse may stop responding (hang).

RESOLUTION
==========


To resolve this problem, follow these steps:

1. Remove Microsoft Exchange and MSN, The Microsoft Network. To do so, follow
  these steps:
  a. In Control Panel, double-click Add/Remove Programs.

  b. Click the Windows Setup tab.

  c. Click the Microsoft Exchange and The Microsoft Network check boxes to
     clear them, and then click OK.

2. Restart your computer.

3. Use Windows Explorer or My Computer to open the Program Files\Microsoft
  Exchange folder. Move all the files, except the following files, to another
  folder:

  - Mapiwm.tpl
  - Scanpst.exe
  - Mlset32.exe
  - Mlshext.dll
  - Exchng32.log

4. Reinstall Microsoft Exchange and MSN. To do so, follow these steps:
  a. In Control Panel, double-click Add/Remove Programs.

  b. Click the Windows Setup tab.

  c. Click the Microsoft Exchange and The Microsoft Network check boxes to
     select them, and then click OK.

     NOTE: If you receive a message stating that the Mapi file being installed
     is older than the file currently installed on your computer, install the
     older version of the file.

5. Run the Microsoft Exchange Setup Wizard.

Additional query words: msn freeze

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Keywords          :  
Technology        : kbMSNSearch kbMSN120
Version           : WINDOWS:1.2

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