KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q148782: Err Msg: "Modem Is Busy or Cannot Be Found" Using Aptiva Guide

Article: Q148782
Product(s): The Microsoft Network
Version(s): WINDOWS:1.2,1.3,2.0,2.5,2.51,2.52,2.6
Operating System(s): 
Keyword(s): kb3rdparty kberrmsg kbmsn
Last Modified: 03-SEP-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- The Microsoft Network versions 1.2, 1.3, 2.0, 2.5, 2.51, 2.52, 2.6 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you use a computer with the Aptiva Guide program in the Startup folder, you
may receive the following error message when you attempt to connect to MSN, The
Microsoft Network:

  Modem is busy or cannot be found.

CAUSE
=====

The Aptiva Guide program has partial control of the modem, monitoring it for
incoming voice messages.

RESOLUTION
==========

To resolve this issue, remove the Aptiva Guide program from the Startup folder
and then restart your computer. To do so, follow these steps:

1. Right-click Start, and then click Open.

2. Double-click the Programs folder, and then double-click the StartUp folder.

3. Drag the Aptiva Guide icon from the StartUp window to the desktop.

4. Close all open windows, and then restart your computer.

Additional query words: msn ibm 1.00 2.00 2.50 2.60

======================================================================
Keywords          : kb3rdparty kberrmsg kbmsn 
Technology        : kbMSNSearch kbMSN200 kbMSN252 kbMSN130 kbMSN251 kbMSN260 kbMSN250 kbMSN120
Version           : WINDOWS:1.2,1.3,2.0,2.5,2.51,2.52,2.6
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.