KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q148420: XCLN: Can’t Change Password on Novell Client

Article: Q148420
Product(s): Microsoft Exchange
Version(s): WINDOWS:4.0,5.0,8.0; :
Operating System(s): 
Keyword(s): kbenv
Last Modified: 09-DEC-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Windows 3.x client, versions 4.0, 5.0 
- Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0 
- Microsoft Exchange Windows NT client, versions 4.0, 5.0 
- Microsoft Outlook, Exchange Server Edition, version 8.0, used with:
   - the operating system: Microsoft Windows versions 3.1, 3.11 
- Microsoft Outlook 97 
- Microsoft Outlook 98 
- Microsoft Outlook 2000 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you try to change the password on a Microsoft Exchange or Outlook client
that is logging on to a Novell server and not being authenticated by a Windows
NT server at bootup, the following error message may occur:

  The NT Domain password could not be changed. A required action was not
  successful due to an unspecified error.

This may also occur with other clients running on other operation systems and
networking software using TCP/IP or IPX as their protocol.

RESOLUTION
==========

To resolve this problem, do the following:

1. For NetWare clients, install the Gateway Services for NetWare on the primary
  domain controller (PDC), which has the Microsoft Exchange user accounts.

2. Ensure that the client is running the latest version of the networking files
  from the software provider.

3. Ensure that the Remote Procedure Call (RPC) service is configured to start
  automatically. This can be changed in Control Panel Services.

  WARNING: Using Registry Editor incorrectly can cause serious problems that may
  require you to reinstall Windows NT. Microsoft cannot guarantee that problems
  resulting from the incorrect use of Registry Editor can be solved. Use
  Registry Editor at your own risk.

  NOTE: Normally, registry entries are not case sensitive. However, in the case
  of both of these entries, they are case sensitive. When adding these new
  keys, be sure to match the case exactly as it is shown in Step 5.

4. Ensure that the registry on the PDC has the following entries. If these
  entries are missing, add them according to the instructions in Step 5. Look
  for the entries at the following registry key:

     HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA

  If the PDC has NWLink installed, the entry should be:

     NetWareClientSupport:REG_DWORD:0x1

  If the PDC has TCP/IP installed, the entry should be:

     TCPIPClientSupport:REG_DWORD:0x1


  WARNING: Using Registry Editor incorrectly can cause serious problems that may
  require you to reinstall Windows NT. Microsoft cannot guarantee that problems
  resulting from the incorrect use of Registry Editor can be solved. Use
  Registry Editor at your own risk.

5. Add the registry values to the PDC because it is here that the Windows NT
  password is changed. To add the values:

  a. Start Registry Editor (Regedt32.exe).

  b. Under the HKEY_LOCAL_MACHINE subtree, go to the following subkey:

     SYSTEM\CurrentControlSet\Control\LSA

  c. On the Edit menu, click Add Value.

  d. If NWLink is installed on the PDC, type "NetWareClientSupport" (without
     the quotation marks) under Field Type.

  e. In the Data Type field, choose REG_DWORD, and click OK.

  f. In the DWORD editor, in the Data field, type "1" (without the quotation
     marks).

  g. Click OK. The new value should appear as an entry.

  h. Repeat steps a through f for TCPIPClientSupport if TCPIP is installed on
     the PDC.

  i. Restart the PDC for the changes to take effect.


Additional query words: password change faq 8.0 8.01 8.02 8.03 8.04 8.5 9.0

======================================================================
Keywords          : kbenv 
Technology        : kbOutlookSearch kbExchangeSearch kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3
Version           : WINDOWS:4.0,5.0,8.0; :
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.