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Q147907: Error Starting IIS Services Without TCP/IP Installed

Article: Q147907
Product(s): Internet Information Server
Version(s): 1.0 3.51
Operating System(s): 
Keyword(s): kbnetwork
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 3.51 
- Microsoft Internet Information Server 1.0 
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SYMPTOMS
========

When you attempt to start the Component Services of the Internet Information
Server (IIS) 1.0 in Windows NT 3.51 without the TCP/IP protocol installed first,
the following error message appears:

  Could not start the World Wide Web Publishing Service service
  on <computername>.

  Error 10022:

In addition, the following system events appear in Event Viewer:

  Event ID: 4
  Source: W3SVC
  Description: HTTP Server was unable to initialize due to a shortage
  of available memory. The data is the error: 26 27 00 00

  Event ID: 7023
  Source: Service Control Manager
  Description: The World Wide Web Publishing Service service terminated
  with the following error:

  Event ID: 7023
  Source: Service Control Manager
  Description: The Gopher Publishing Service service terminated
  with the following error:

  Event ID: 7023
  Source: Service Control Manager
  Description: The FTP Publishing Service service terminated
  with the following error:

When you install the TCP/IP protocol after you install IIS, the following system
events appear in Event Viewer:

  Event ID: 3
  Source: W3SVC
  Description: HTTP Server could not initialize the socket
  library. The data is the error: 7A 00 00

  Event ID: 7023
  Source: Service Control Manager
  Description: The Gopher Publishing Service service terminated
  with the following error: The data area passed to a system
  call is too small.

  Event ID: 7023
  Source: Service Control Manager
  Description: The FTP Publishing Service service terminated
  with the following error: The data area passed to a system
  call is too small.

CAUSE
=====

The TCP/IP protocol must be installed before you install the Internet
Information Server.

RESOLUTION
==========

To correct this problem:

1. Start Internet Information Server Setup.

2. Click Remove All. This removes all previously installed components.

3. Shut down and restart Windows NT.

4. Reinstall the latest Windows NT Service Pack (currently SP4).

5. Install the TCP/IP protocol in Control Panel Network.

6. Shut down and restart Windows NT.

7. Install Internet Information Server.

STATUS
======

Microsoft has confirmed this to be a problem in Internet Information Server
version 1.0. We are researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodiis winnt

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Keywords          : kbnetwork 
Technology        : kbWinNTsearch kbWinNT351search kbWinNTSsearch kbWinNTS351 kbWinNTS351search kbiisSearch kbiis100
Version           : 1.0 3.51

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