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Q147720: Non-critical Error Attempting To Install TCP/IP After RAS

Article: Q147720
Product(s): Microsoft Windows NT
Version(s): 3.50 3.51
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation versions 3.5, 3.51 
- Microsoft Windows NT Server versions 3.5, 3.51 
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SYMPTOMS
========

If Remote Access Service (RAS) is already installed and you attempt to install
the TCP/IP protocol, the following error message appears:

  Non-Critical Error, an error has occurred. External Library Procedure
  SetupChangeServiceConfig reported the following error: bad or invalid
  parameters passed to open service call.

CAUSE
=====

This problem occurs if there is incorrect RAS and TCP/IP settings in the
registry.

RESOLUTION
==========

WARNING: Using Registry Editor incorrectly can cause serious, system-wide
problems that may require you to reinstall Windows NT to correct them. Microsoft
cannot guarantee that any problems resulting from the use of Registry Editor can
be solved. Use this tool at your own risk.

To correct this problem:

1. Verify TCP/IP protocol is not on the Installed Network Software list in
  Control Panel Network. If it is on the list, select it and click Remove.

2. Select Remote Access Software and click Remove (The error message mentioned
  above may appear. You can ignore the error message). Quit Control Panel
  Network.

3. Start Registry Editor (REGEDT32.EXE) and locate the following Registry subkey
  in the HKEY_LOCAL_MACHINE subtree:

  \SYSTEM\CurrentControlSet\Services

4. Select the TCPIP key. From the Edit menu, select Delete. Click Yes to delete
  the key.

5. Quit the Registry Editor.

6. Shut down and restart Windows NT.

7. In Control Panel Network, re-install TCP/IP and Related Components.

8. Re-install Remote Access Service. Then, restart Windows NT.

Additional query words: prodnt

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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search
Version           : 3.50 3.51

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