KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q147616: Current History Registry Key Is Not Updated Properly

Article: Q147616
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.0,1.1,1.2
Operating System(s): 
Keyword(s): kbnetwork kbDespooler smsdespooler
Last Modified: 31-JUL-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server versions 1.0, 1.1, 1.2 
-------------------------------------------------------------------------------


SYMPTOMS
========

Although jobs in Systems Management Server have been successfully canceled and
removed, the following registry key continues to grow with package ID
information:

  HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\SMS\COMPONENTS
     \SMS_Despooler\Current History

CAUSE
=====

Systems Management Server does not purge the registry information.


RESOLUTION
==========

If you cancel or remove a job, do the following:

WARNING: Using the Registry Editor incorrectly can cause serious, system- wide
problems that may require you to reinstall Windows NT to correct them. Microsoft
cannot guarantee that any problems resulting from the use of Registry Editor can
be solved. Use this tool at your own risk.

1. Start Registry Editor (REGEDT32.EXE) and locate the following Registry subkey
  in the HKEY_LOCAL_MACHINE subtree:

  \SOFTWARE\MICROSOFT\SMS\COMPONENTS\SMS_Despooler\Current History

2. Manually remove canceled or non-existing package ID entries.

3. Quit Registry Editor.

4. Shut down and restart Windows NT.

STATUS
======

Microsoft has confirmed this to be a problem in System Management Server
versions 1.0, 1.1 and 1.2. We are researching this problem and will post new
information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodsms

======================================================================
Keywords          : kbnetwork kbDespooler smsdespooler 
Technology        : kbSMSSearch kbSMS100 kbSMS110 kbSMS120
Version           : winnt:1.0,1.1,1.2

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.