KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q146504: XADM: Installing Exchange Server Allows Selection of Group

Article: Q146504
Product(s): Microsoft Exchange
Version(s): winnt:4.0,5.0,5.5
Operating System(s): 
Keyword(s): kbsetup exc4 exc5 exc55
Last Modified: 15-OCT-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you run the Microsoft Exchange Server Setup program, you are prompted to
select the Services account. When you select Browse, a dialog box opens with all
the accounts that are defined in your domain. You can select any account,
including the Domain Admins group or any other group.

RESOLUTION
==========

When the server setup program finishes copying all the files to your server and
Setup is installing services and modifying the registry, it tries to start the
Microsoft Exchange Service Attendant service. You will receive an error that the
service did not start due to a logon failure. When you click OK, another dialog
box appears, stating that the account information is incorrect. When you click
OK again, you are prompted to select another account to be the Services account.
After you select another account (one that is not a group), Setup will continue
and finish successfully.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words:

======================================================================
Keywords          : kbsetup exc4 exc5 exc55 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version           : winnt:4.0,5.0,5.5
Issue type        : kbbug
Solution Type     : kbpending

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.