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Q146183: XADM: Optimizer Deletes Edb*.log Files When Given Invalid Path

Article: Q146183
Product(s): Microsoft Exchange
Version(s): 4.0 SP2
Operating System(s): 
Keyword(s): kbother
Last Modified: 15-MAR-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 4.0 
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SYMPTOMS
========

When you use the Microsoft Exchange Optimizer to move the Information Store or
Directory Service transaction logs from one drive to another (for example,
d:\exchsrvr\mdbdata to c:\exchsrvr\mdbdata), and you specify an invalid path in
the directory box (for example, d:MDBDATA.LOG ), the Edb.log file and any
corresponding E Bxxxxx.log files will be deleted.

When the Exchange Optimizer tries to restart either the Directory Service or
Information Store service, it will take a long time to time out and finally
respond with the following error message:

  The service could not be started. It did not respond to in a timely manner.
  -[800FF351]

CAUSE
=====

The Microsoft Exchange Optimizer goes into an unstable state when a invalid path
is entered into the transaction log file path dialog. This is an error condition
that is not checked.

RESOLUTION
==========

The Microsoft Exchange Optimizer was fixed to validate the path entered in the
file dialog box for the transaction logs and will generate a pop-up error dialog
box if the path entered fails this validation.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0. This problem was corrected in Microsoft Exchange Server 4.0 U.S.
Service Pack 2. For information on obtaining the service pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

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Keywords          : kbother 
Technology        : kbExchangeSearch kbExchange400 kbZNotKeyword2
Version           : 4.0 SP2

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