KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q146054: STOP 0xC0000263 When Upgrading to WinNT 3.51 On Compaq Computers

Article: Q146054
Product(s): Microsoft Windows NT
Version(s): WinNT:3.51
Operating System(s): 
Keyword(s): kb3rdparty
Last Modified: 08-AUG-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Workstation version 3.51 
- Microsoft Windows NT Server version 3.51 
-------------------------------------------------------------------------------

SYMPTOMS
========

After you upgrade a Compaq computer with Microsoft Windows NT 3.51 and restart
the computer, the following STOP error message appears:

  STOP: 0xC0000263 {Driver Entry Point Not Found}
  The \SystemRoot\system32\drivers\Sysmgmt.sys device driver could not locate
  the entry point HalCPQShareInt13 in driver hal.dll.

CAUSE
=====

This problem occurs if the Compaq Insight Management Agent is not disabled
before you perform the upgrade.

RESOLUTION
==========

To work around this problem:

1. Restart your computer with another installation of Windows NT 3.51 or another
  operating system. The Compaq Insight Management Agent file SMSMGMT.SYS is
  located in the %SystemRoot%\System32\Drivers directory. If this directory is
  in the NTFS partition, you must use another installation of Windows NT.

2. Rename SYSMGMT.SYS to another file name.

3. Restart the upgraded version of Windows NT. The Insight Management Agent
  fails to load and an error message appears.

4. Load the Compaq Hardware Abstraction Layer (HAL) with the entry point for
  SYSMGMT.SYS from the latest Compaq Support Software Diskette (SSD), or enable
  the the Insight Management Agent by renaming the agent file back to
  SYSMGMT.SYS. The Compaq SSD loads a newer version of the SYSMGMT.SYS.

For more information, contact Compaq Technical Support at (800) 652-6672. In
addition, obtain the "Migrating to Microsoft Windows NT Server 3.51 on Compaq
Servers" from Compaq (Compaq part number 185026-001).

The Compaq products discussed here are manufactured by Compaq Computer Corp., a
vendor independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
======================================================================
Keywords          : kb3rdparty 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS351search
Version           : WinNT:3.51

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.