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Q145964: XCLN: Upgrade Fails; Err Msg: Application(s) Are Running

Article: Q145964
Product(s): Microsoft Exchange
Version(s): 4.0 5.0
Operating System(s): 
Keyword(s): kbsetup
Last Modified: 15-MAR-1999

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The information in this article applies to:

- Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0 
- Microsoft Exchange Windows 3.x client, versions 4.0, 5.0 
- Microsoft Exchange Windows NT client, versions 4.0, 5.0 
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SYMPTOMS
========

When you try to upgrade your Microsoft Exchange client, you may receive the
following error message:

  Setup has determined that the following application(s) are running:

  Microsoft Exchange

  We recommend that you close these application(s) before continuing.

Under Windows for Workgroups 3.11, the error message states that Microsoft Mail
is running.

CAUSE
=====

Microsoft Exchange was run in this session before the attempt to upgrade and the
mail spooler is still running.

WORKAROUND
==========

Reboot the computer and start the upgrade process before launching Microsoft
Exchange.

MORE INFORMATION
================

Note that if Microsoft Exchange or Schedule+ is in the startup group, it will
need to be removed from the startup group before rebooting.

Additional query words: err setup upgrade

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Keywords          : kbsetup 
Technology        : kbExchangeSearch kbExchange500 kbExchange400 kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 kbExchange400NT kbExchange500NT kbExchange400Win95 kbExchange500Win95
Version           : 4.0 5.0

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