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Q143396: Cannot Add Address Book Entries to Personal Address Book

Article: Q143396
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95
Operating System(s): 
Keyword(s): win95
Last Modified: 17-DEC-2000

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

When you try to add an entry to your personal address book in Microsoft
Exchange, you may receive the following error message:

  A new entry could not be added. [82040116]

CAUSE
=====

This error can occur if a template file is missing or damaged on the post office
or your local hard disk.

RESOLUTION
==========

Download the latest address list from the post office. To do so, follow these
steps:

1. In Microsoft Exchange, click Microsoft Mail Tools on the Tools menu.

2. Click Download Address Lists.

If you continue to receive the error message after you download the address

list, contact your network administrator for additional information.

MORE INFORMATION
================

Microsoft Mail template files (such as Smtp.tpl) are located in the TPL folder
on the post office. If you choose to use a local copy of the address list,
certain folders and files are copied to the Windows\ Msremote.sfs folder on your
local hard disk. If any or all of the template files are missing or damaged, the
error message stated above can occur.

Additional query words: corrupt

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Keywords          : win95 
Technology        : kbWin95search kbZNotKeyword3
Version           : 95

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