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Q143067: Mac Multimedia: Movies Freeze or Quit with QuickTime 1.6.x

Article: Q143067
Product(s): Microsoft Home Multimedia Titles
Version(s): MACINTOSH:1.0,1.0a,2.0; :1994 edition,1995 edition,1995, 1996, 1997 editions,1997 editi
Operating System(s): 
Keyword(s): 
Last Modified: 08-NOV-2001

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The information in this article applies to:

- Microsoft Ancient Lands for the Macintosh, version 1.0 
- Microsoft Bookshelf 1996-97 for Macintosh 
- Microsoft Encarta 1994 The Complete Multimedia Encyclopedia 
- Microsoft Encarta 95 The Complete Interactive Multimedia Encyclopedia for Macintosh 
- Microsoft Encarta 97 Encyclopedia for Macintosh 
- Microsoft Cinemania for the Macintosh 1995, 1996, 1997 editions 
- Microsoft Music Central for the Macintosh, 1996, 1997 editions 
- Microsoft Dangerous Creatures for the Macintosh, version 1.0 
- Microsoft Wine Guide for the Macintosh, versions 1.0, 1.0a, 2.0 
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SYMPTOMS
========

When you attempt to play a video clip in Dinosaurs, Encarta 95, or Cinemania 95,
the computer either stops responding (hangs), or you receive the following error
message:

  The application "unknown" has unexpectedly quit, because and error of type 1
  occurred.

In Cinemania 96 and Music Central, you receive the following error message:

  <Application Name> requires QuickTime 2.0 or later. To install
  QuickTime, please run the <Application Name> Installer.

In Dangerous Creatures, Wine Guide, or Ancient Lands, you receive the following
error message:

  <Application Name> requires QuickTime 2.0 or later, which is not
  present on this Macintosh. Run the installer on the <Application Name>
  CD to add QuickTime to your system. If you choose to continue, movies may not
  work."

In Bookshelf 1996-97:

  Currently, no videos or animations will play. QuickTime or QuickTime
  PowerPlug may not be installed properly. Please run the installer from your
  Bookshelf 1996-97 Compact Disc.

  (With or without QuickTime PowerPlug)

In Cinemania 97:

  <Application Name> requires QuickTime 2.0 or later. To install
  QuickTime, please run the <Application Name> Installer. (With or
  without QuickTime PowerPlug)

In Encarta 97:

  Encarta requires QuickTime 2.0 or Later (including QuickTime Musical
  Instruments and PowerPlug) Please reinstall from Encarta 97 Disc 1. An
  unknown error has occurred while initializing Encarta Encyclopedia. Please
  restart your Macintosh and try again. If you still have a problem, reinstall
  from Encarta 97 Disc 1.

  (With or without QuickTime PowerPlug and QuickTime Musical Instruments)

In Music Central 97:

  <Application Name> requires QuickTime 2.0 or later. To install
  QuickTime, please run the <Application Name> Installer. (With or
  without QuickTime PowerPlug)

In Wine Guide 2.0:

  Microsoft Wine Guide requires QuickTime (TM) 2.0 or later, which is not
  installed on this Macintosh. Run the installer on the Microsoft Wine Guide CD
  to add QuickTime to you system. If you continue to run Microsoft Wine Guide
  without QuickTime (TM) 2.0 or later, movies may not work.

where <application name> is the name of the program you are trying to run.

CAUSE
=====

These problems may occur if the QuickTime (version 1.6.x) extension is in the
extensions folder.

Microsoft Dinosaurs, Encarta 95 and Cinemania 95 only display the error message
if both QuickTime (version 1.6.x) and QuickTime PowerPlug (version 2.x) are in
the extensions folder.

RESOLUTION
==========

For Ancient Lands, Music Central 1996, Dangerous Creatures, and Wine Guide for
the Macintosh, use Method 1 to resolve the problem. To resolve the problem for
Encarta 95, Cinemania 95, or Dinosaurs use either of the following methods.

Method 1
--------

Replace QuickTime (version 1.6.x) with QuickTime (version 2.0).

Method 2
--------

Remove QuickTime PowerPlug (version 2.0) and replace the program with QuickTime
PowerPlug (version 1.0).

MORE INFORMATION
================

To install a different version of QuickTime or PowerPlug, use the system
software installation disks or compact disc included with your computer.

For more information about removing and installing extensions, see your computer
system software documentation.

Additional query words: multi media multimedia multi-media mmtitles kbmm hangs hanging hanged crashed crash crashes freeze frozen locked locked-up lock hang bombed bomb down

======================================================================
Keywords          :  
Technology        : kbHWMAC kbOSMAC kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbZNotKeyword kbBookshelfSearch kbEncartaEncycSearch kbCineManiaSearch kbAncientLandsMac kbBookShelf1996Mac kbBookShelf1997Mac kbDangerousCreaturesMac kbMusicCentralMacSearch kbWine100Mac kbWine100aMac kbWine200Mac kbEncartaEnCyc1994 kbEncartaEnCyc1995Mac kbEncartaEnCyc1997Mac kbMusicCentralMac1996
Version           : MACINTOSH:1.0,1.0a,2.0; :1994 edition,1995 edition,1995, 1996, 1997 editions,1997 edition

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