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Q142993: Cannot Open Online Viewer Titles After Installing MSN 1.2

Article: Q142993
Product(s): The Microsoft Network
Version(s): 1.20
Operating System(s): 
Keyword(s): 
Last Modified: 14-OCT-1999

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The information in this article applies to:

- The Microsoft Network version 1.2 
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SYMPTOMS
========

After you install the MSN, The Microsoft Network, 1.2 upgrade, you may
experience one of the following symptoms when you try to open an Online Viewer
title (such as MSN Today):

- The title does not open.

- A general protection (GP) fault occurs.

CAUSE
=====

These problems can occur if the Mvcache.dat file in the Program Files\ The
Microsoft Network folder is damaged.

RESOLUTION
==========

Delete the Mvcache.dat file. The file is rebuilt the next time you sign in to
MSN.

MORE INFORMATION
================

If deleting the Mvcache.dat file does not solve the problem, the MSN Online
Viewer servers may be experiencing temporary difficulties. Try again later to
open the title.

Additional query words: msn corrupt gpf

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Keywords          :  
Technology        : kbMSNSearch kbMSN120
Version           : 1.20

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