KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q142610: Err Msg: OS Loader V3.51 TRAP 0000000E PAGE FAULT

Article: Q142610
Product(s): Microsoft Windows NT
Version(s): 3.51
Operating System(s): 
Keyword(s): kbother
Last Modified: 05-FEB-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Workstation version 3.51 
- Microsoft Windows NT Server version 3.51 
-------------------------------------------------------------------------------


SYMPTOMS
========

Upon startup, Windows NT 3.51 displays the following black screen:

  OS Loader V3.51
  TRAP 0000000E ===============  PAGE FAULT ==================
  **At linear address 00000FFC
  tr=0028 cr0=80000011 cr2=00000ffc cr3=00030000
  gdt limit=03ff base=00036000 idt limit=07FF base00036400
  cs:eip=0008:0031C50E ss:esp=0010:00061260 errcode=0000
  flags=00010016 NoCy NoZr IntDis Down TrapDis
  eax=00000000 ebx=003230F0 ecx=00000FFC edx=003230F0 ds=0010 es=0010
  edi=FFFFFFFF esi=FFFFFFFF ebp=000612C0 cr0=80000011 fs=0030 gs=0000

NOTE: the register values may vary from system to system.

WORKAROUND
==========

Use the following KB article to create a Windows NT Boot disk.

KB ID: Q119467 Creating a Boot Disk for an NTFS or FAT Partition.

Replace the Windows NT 3.51 ntldr with one from Windows NT V3.51 service pack-5
or the ntldr that ships with Windows NT 4.0.



STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 3.51. This
problem was corrected in the latest Windows NT 3.51 U.S. Service Pack. For
information on obtaining the Service Pack, query on the following word in the
Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

Additional query words: prodnt 3.51

======================================================================
Keywords          : kbother 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS351search
Version           : :3.51

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.