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Q142430: Cannot View Online Statement

Article: Q142430
Product(s): The Microsoft Network
Version(s): WINDOWS:1.0,1.05,1.2,1.3,2.0
Operating System(s): 
Keyword(s): 
Last Modified: 13-OCT-1999

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The information in this article applies to:

- The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0 
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SYMPTOMS
========

When you try to view your online statement or other billing option, you may
receive the following error message:

  Cannot open shortcuts. Please try again later.

CAUSE
=====

This behavior can occur if the Onlstmt.exe file is missing from the Program
Files\The Microsoft Network folder.

RESOLUTION
==========

If the Onlstmt.exe file is missing, extract it from the Windows 95 CD-ROM by
following these steps:

1. Click Start, Point to Programs and then click MS-DOS Prompt.

2. Change to the drive and folder that contains the Windows 95 CD-ROM.

3. Type the following (from a DOS prompt in the same folder as the Windows 95
  CAB files):

  "EXTRACT WIN95_07.CAB ONLSTMT.EXE /L C:\PROGRA~1\THEMIC~1" (without the
  quotation marks)

This will extract the onlstmt.exe file to the Program Files\The Microsoft Network
folder.

Additional query words: msn

======================================================================
Keywords          :  
Technology        : kbMSNSearch kbMSN200 kbMSN130 kbMSN105 kbMSN120
Version           : WINDOWS:1.0,1.05,1.2,1.3,2.0

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