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Q142260: XCON: IMC Replies To SMTP Messages In RTF

Article: Q142260
Product(s): Microsoft Exchange
Version(s): 4.0
Operating System(s): 
Keyword(s): kbother
Last Modified: 19-FEB-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 4.0 
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SYMPTOMS
========

When a Microsoft Exchange user replies to an SMTP message, the SMTP recipient
receives it in Microsoft Rich Text Format (RTF). This occurs even though the
recipient and the Microsoft Exchange Internet Mail Connector (IMC) are
configured for non-RTF.

CAUSE
=====

If the IMC does not explicitly set inbound mail to be non-RTF, the Microsoft
Exchange Information Store (IS) defaults to using RTF. Thus when the reply mail
is generated, the message has the RTF property set.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0. This problem was corrected in Microsoft Exchange Server 4.0 U.S.
Service Pack 2. For information on obtaining the service pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K


Additional query words:

======================================================================
Keywords          : kbother 
Technology        : kbExchangeSearch kbExchange400 kbZNotKeyword2
Version           : :4.0

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