KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q142221: Mac Encarta: Error Msg Starting Word Processor

Article: Q142221
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 13-SEP-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Encarta 1994 The Complete Multimedia Encyclopedia 
- Microsoft Encarta 95 The Complete Interactive Multimedia Encyclopedia for Macintosh 
- Microsoft Encarta 97 Encyclopedia for Macintosh 
- Microsoft Encarta 96 Encyclopedia for Macintosh 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to start the word processing program in Encarta 1994 or 1995
for the Macintosh, you receive the following error message:

  Encarta is unable to start your word processor correctly. Please see the Word
  Processor section of the Encarta Readme file for information and
  troubleshooting tips."

The error message may indicate insufficient system memory.

RESOLUTION
==========

To free additional memory, close any other open programs. If there are no other
open programs, reduce the memory required by Encarta or the word processing
program.

To reduce the memory required by Encarta do the following:

1. Close Encarta.

2. Click the Encarta icon.

3. Click the File menu, then click Get Info.

4. In the Memory Requirements dialog box, change the Preferred size setting to
  the Minimum size.

  NOTE: The Preferred size setting can not be less than the Minimum size.

5. Close the Get Info box.

Then after you reduce the memory requirements for Encarta, click the Apple menu
and click About This Macintosh. If the Largest Unused Block setting is greater
than the preferred size for Encarta and the word processing program combined,
the word processing program will start.

If the Largest Unused Block setting is smaller than the sum of the Preferred Size
for both Encarta and the word processing program, you need to reduce system
memory requirements.

For information on reducing system memory requirements contact Apple technical
support.

MORE INFORMATION
================

The minimum system memory requirement for Encarta is between 4 and 5 Megabytes
(MB) RAM (depending on the version).

Computers running System 7.5 can use Extensions Manager to turn off unnecessary
extensions and gain system memory.

Extensions needed to run Encarta:

- Apple CD-ROM

  For external CD-ROM drives consult the user's manual for needed extensions.

- QuickTime

- QuickTime Powerplug for Power Macintosh users

- QuickTime Musical Instruments (Encarta 96 and 97 only)

For additional information, please see the following articles in the Microsoft
Knowledge Base:

  Q158594 Mac Encarta 97: Readme.txt: How to Install and Files Installed

  Q147138 Mac Encarta 96 Encyclopedia: Memory ReadMe Contents

  Q131432 Mac Encarta 1995: Encarta and Memory Readme Contents

REFERENCES
==========

Apple Technical Support 1(800)767-2775

Additional query words: 1995 multi media multimedia multi-media mmtitles kbmm '96 '97 96 97

======================================================================
Keywords          :  
Technology        : kbHWMAC kbOSMAC kbHomeProdSearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1994 kbEncartaEnCyc1995Mac kbEncartaEnCyc1996Mac kbEncartaEnCyc1997Mac
Version           : :

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.