KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q142217: Encarta World Atlas 1996: Setup Fails with NexGen CPU

Article: Q142217
Product(s): Microsoft Home Multimedia Titles
Version(s): 1996
Operating System(s): 
Keyword(s): 
Last Modified: 12-AUG-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Encarta 96 World Atlas for Windows 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt Encarta World Atlas Setup on a computer using a NexGen Central
Processing Unit (CPU), the installation fails and you receive the error
message:

  Encarta 96 World Atlas requires a 486 DX/25 or faster processor.

After you click OK, the following message appears:

  Encarta 96 World Atlas Setup was not completed successfully.

Click OK and the installation quits.

You can complete a manual installation process. However, when you create and then
click the World Atlas icon, the following error message appears:

  Encarta 96 World Atlas requires a 486 DX/33 or faster processor.

When you click OK the process aborts.

CAUSE
=====

Before starting the installation process, Encarta 96 World Atlas checks for the
processor type. If the CPU type is determined to be a NexGen, the installation
process fails.


RESOLUTION
==========


NexGen has created the Windows CPU Identifer utility to properly identify the
Nx586 processor. Running this utility prior to starting an application allows
the application to obtain the correct processor type. This utility is included
in the NexGen Tool Kits and Update Kits. Tool Kits are provided with every
motherboard and processor. Update Kits can be downloaded from the NexGen online
service. There are two versions of the kits: PCI and VL. The first letter
identifies the bus type: P=PCI, V=VL.

  Update Kit File Names
     PCI Update Kit:  updtpixx.exe
      VL Update Kit:  updtvlxx.exe

  (where xx is the latest version number)

MORE INFORMATION
================

If you have a BIOS version number lower than the following BIOS version
numbers:

  PCI Board:  p06w034n
   VL Board:  v06d033w

you need to obtain a flash bios upgrade from NexGen. Flash BIOS updates are
included in the NexGen Update Kits.

To obtain the Update Kits and for more information on the NexGen CPU, contact
NexGen at the following locations:

- NexGen Microsystems Inc Technical support (USA): (800) 863-9436

- NexGen Microsystems Inc BBS: (408) 955-1839

- World Wide Web address: http://www.nexgen.com

- FTP address: ftp.nexgen.com


The following products have been known to identify the Nx586 processor as an
80386:

- Encarta 96 World Atlas

- Hover

NOTE: Any program that requires a 486 or greater and checks the chip for
confirmation also share this problem.

If My Computer properties is checked, Windows 95 reports it is running on a 80386
processor.

The third-party product discussed here is manufactured by a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this product's
performance or reliability.

Additional query words: 1996 multi media multimedia multi-media mmtitles kbmm hung locked hangs stops responding hanged crashed crash crashes freeze frozen locked locked-up lock bombed bomb down nextgen next gen genration gens netgen next-gen

======================================================================
Keywords          :  
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaWorldAtlas1996
Version           : 1996

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.