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Q141850: MSIC: Routing Options for (800) 426-9400

Article: Q141850
Product(s): Microsoft Product Support Information
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 30-JUL-2001

SUMMARY
=======

The Microsoft Sales and Information Center (MSIC) provides pre-sales assistance
and can be reached by calling (800) 426-9400. This phone number is an automated
system that you can navigate through by pressing numbers on a touch-tone phone.

This article includes information about the options available through this
automated phone system.

MORE INFORMATION
================

When you call (800) 426-9400, you can receive more information by pressing the
number on a touch-tone phone that corresponds to any of the following four
options:

- For a list of the PSS Support Phone Numbers

- For pre-sales questions about Windows 95 and Office 95

- For MS Fax Service to receive automated faxes

- For pre-sales questions, not including Windows 95 and Office 95

  Note that this option (that is, the option for pre-sales questions, not
  including Windows 95 and Office 95) points to the following 2 sub- options:

  Sub-Option 1:

  This option is for general pre-sales information such as pricing, part
  numbers, reseller referrals, and feature information. Use this option for
  questions on Consumer products such as multimedia applications, Works, Bob,
  Money and games products. You can also use this option for assistance in the
  following areas:

   - Money Back Guarantee/Refund Policy

   - Product Registration

   - Upgrade/Rebate Information

   - Licensing

   - General Customer Service Issues

  Sub-Option 2:

  You can use this option to receive technical assistance with programming
  languages such as Visual Basic, Visual C++, database programs, Advanced
  Systems (Windows NT) and messaging software such as Microsoft Mail.

Additional query words: customer service sell sellers sale cdu home consumer homemm kbhowto

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